Thank you for choosing azuresunprotectionco.com. We want every customer to be satisfied with their sun-protective clothing purchase. If you are not satisfied with the items you received, you may request a return or refund in accordance with the policy below.
- Return Period
We accept eligible return requests. Customers must submit a return request within 30 days of receiving the merchandise.
Return requests submitted after the 30-day window may not be approved.
- Return Requirements
To ensure smooth processing, returned items must meet the following conditions:
The return request must be made within the eligible return period;
The item must be unused;
The item must be returned with its original packaging, tags, accessories, and any related attachments intact;
The item must be in a condition suitable for resale;
Items that have been used, washed, or damaged, or are otherwise unsuitable for resale, will not be accepted for return.
If the returned item does not meet these requirements, we may be unable to process your refund request.
- Return Process
If you wish to return an item, please contact us via our customer service email before shipping it back, providing the following information:
Order number;
Purchase details;
Reason for return;
Photos of the item (if there is a quality issue).
Once we receive and confirm your return request, we will provide you with further instructions.
Items sent back without prior confirmation may not be processed in a timely manner.
- Return Address
Please send all eligible returns to the following address:
AZURE SUN PROTECTION CO
1043 SANTO ANTONIO DR 168
COLTON, CA 92324
Please ensure the return package includes the correct order information so we can promptly verify receipt of the item.
- Refund Processing Time
We will process your refund request after receiving and inspecting the returned item.
Once the returned item is received and confirmed to meet the requirements, the refund will be processed within approximately 3 business days;
Refunds will be issued via the original payment method; the actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank or payment provider.
- Product Quality Issues
Please contact us promptly if there are quality issues, shipping damage, or if you received the wrong item. We will assist in resolving the issue once the situation has been verified. 7. Contact Us
If you have any questions regarding our refund policy, return process, or order issues, please contact us:
Company Name:
AZURE SUN PROTECTION CO
Email:
[email protected]
Address:
1043 SANTO ANTONIO DR 168
COLTON, CA 92324
Thank you for choosing azuresunprotectionco.com; we are committed to providing you with a satisfying shopping experience.